First, students attend workshops on "design thinking" and then try to solve problems of familiar materials using the process of "design thinking".
"Design thinking" refers to the process of thinking to find out the real problems, then find out a better solution and put it into practice. The features here are activities based on the process of Human-centered thought and divergent / convergent process models, tactile and visual approaches, quick activities and repetition. Following this process, you can gain deeper insights into the user, and "diverging methods" can help you find broader solutions by removing obstacles in thinking.
In order to tackle the third task, we first conducted a workshop on “design thinking” by Lee Nare one of the teachers, and experienced the process.
Step1: Empathize (based on human-centered thought, investigate the needs of users and gain insights )
IW (Personal Work): Remember Your Experiences (3 minutes): → Take note on sticky notes
GW (group work): Preparation (15 minutes):
Present your personal experiences one by one in the group, and select one " experience which you disappointed and want to be solved most".
Preparation (2 minutes):
Role Determination (Determine the role in the interview)
GW: Interview (5 minutes) conduct interview with people who come from another group (A → B, B → C, C → A), getting information about “a disappointing experience related to food” (examine the experience and feelings properly)
GW: Detailed Interview (5 minutes)
Explore the other party's thoughts and feelings, ask them in detail.
GW: Shared within group (10 minutes)
Share the contents obtained in the interview within the group and look back. Share information with the member who were not attend to your group's interview and were "a person being interviewed from other group"
Review for impressions and shared information (1 minute per person)
Step 2: Define (Determine the problem to be solved based on user needs and insight)
Making empathize map
Making Empathise Tree Format (1 minute)
Organize / pick up remarks caring about or contradictory remarks (4 minutes)
Guess and interpret the other's thoughts and feelings based on the remarks (8 minutes)
GW: Create a problem define statement (10 minutes) Write your needs and insights in sticky notes without hesitation, then select and integrate them to create a problem define statement, and decide the point of attention.
Narrow down to one statement (5 minutes)
Step 3: Ideate (think a solution to the defined problem, put out a lot of ideas, narrow down)
IW: Give ideas (10 minutes)
IW: Think about the ideas (3 minutes)
GW: Show the ideas (7 minutes)
GW: Classificate of ideas (5 minutes) Consider from the aspects of Usefulness, Innovation and feasibility
GW: Choose one idea (5 minutes)
GW: Reflection (5 minutes) Confirming the problem definition (What are you trying to test?)
Step 4: Prototype
(Create a shape of your idea so that the user can pick up and try it on the spot.) Determine the form such as appearance, function, process, etc. by what to try. Usually accuracy is not required.
GW: Using a prototype organization sheet, 1. Consider the hypothesis you want to check and narrow it down to one 2. Create 2 patterns of prototypes that can test hypotheses
GW: Create prototype (Material: stickey notes, draft tape, paper clay, etc.)
Step 5: Test
(Getting feedback from the user, you can make a deeper empathy for finding the next direction)
GW: Determine the role of test (1 minute) 1. Facilitator (Interviewer) ・ The role of moderation ・ Explain situation and task 2. Prototyper ・ Role in manipulating the prototype according to the user's operation ・ Keeping in mind the smooth progression 3. Observer ・ Observe and take notes ・ Use sticky notes, etc. 4. Question actor ・ A role asking what happened or why (All members ask questions in this workshop)
GW: Consider the description of the prototype, make a sheet and organize (6 minutes) GW: Test alternately in 3 groups (3 minutes) , FB (feedback) (3 minutes) 1. Reconfirm the purpose of the test and what you want to check 2. Organize the environment and situations to be experienced 3. Write down the questions you want to ask, and the questions you want to ask after the test
GW: Three groups alternately test (3 minutes) and FB (feedback) (3 minutes)
GW: Create feedback map (8 minutes) + good point, △ improvement point, ? questions , ! idea
GW: Summary & reflection
1. Summarize your feedback
2. Make the next action clear
Goal of this workshop
Learn design thinking in practice, and grasp the image in which you adapt to the uncertainty that you face in the field and practice in the field
Step 1: Empathize Recall each experience
Step 2: Define, Making empathize map
Making problem define statement
Step 3: Ideate, Create ideas
Step 4: Prototype, Create a prototype
Step 5: Test
Feedback after the test
Assigned a work as the third task, in which students took up the facilities and stores that they normally use on campus and improve the problems.
survey of library
discussion after the survey of library
making Empathize map
making Empathize map
Experiment with prototype (if there is a divider)
Experiment with prototype (if there is not a divider)
Experiment with prototype (separated space)
Interview after test
October 19, 2018, Classroom No. 308, Building No. 10
Students will set social themes in the modern world, solve problems by information design and think about ways to expand possibilities, and make prototypes and present them.
Students freely set themes related to information design, and try to solve the ploblem, applying and developing information design skills, techniques, theories, methods, processes, etc. which they learned in the first and second half.
Here, it is important to expand the scope of consideration such as what is happening in the new media environment, problems that you feel in your daily life, and various frictions in modern society, and lead to problem definition.
In addition, in the process of design thinking, you always need to return to the essential parts, remember what was the problem, and if you are out of it, you need courage to start all over.
Through this task, we, teachers, would like you to feel the necessity and possibility of the new fields in design that is information design.
In the rapidly advancing information-oriented society, and in the present age when the frame of technological innovation and thinking is changing dramatically, we are looking forward to your young flexible thinking and innovative ideas.
Students took up the problems of "youth voting behavior" and “at the time of disaster”, and proposed a solution through the Design Thinking process.
Students took up "lifestyle related diseases" and "relationship between young people and votes" and solved the problems based on the process of "empathize", "define", "ideate", "prototype", and "test".